This Privacy Policy describes how Arsan Global Holding Company and its subsidiaries ("Arsan Global", "we", "us", or "our") collect, use, and share information when you visit our website, contact us through our forms, or engage with our services. We are committed to protecting your personal data and respecting your privacy.
1. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, company name, and the nature of your enquiry when you submit a contact form or communicate with us by any means.
We may also collect technical information automatically, including your IP address, browser type, operating system, pages visited, and time spent on the site, for the purposes of website security, performance monitoring, and improving user experience.
2. How We Use Your Information
We use the information we collect to respond to your enquiries, provide requested services, send relevant business communications, and improve our website and services. We do not use your information for unsolicited marketing unless you have explicitly opted in.
We may use your data to comply with legal obligations applicable under Saudi Arabian law and international regulations to which we are subject.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted subsidiaries within the Arsan Global group where necessary to fulfil your request, and with service providers acting on our behalf who are bound by confidentiality obligations.
We may disclose information when required by law, regulation, or a valid legal process from competent authorities in the Kingdom of Saudi Arabia or other jurisdictions.
4. Cookies & Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You may configure your browser to refuse cookies; however, some features of the site may not function correctly as a result.
We do not use third-party advertising cookies or cross-site tracking technologies.
5. Data Retention
We retain personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal requirements, and to resolve disputes. Contact enquiry data is generally retained for a period of three years unless a longer retention period is required or permitted by law.
6. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure.
7. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal data that we hold. To exercise any such rights, please contact us at bd@arsanglobal.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date. Continued use of our website after such changes constitutes your acceptance of the revised policy.
10. Contact Us
For questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Arsan Global Holding Company
Dammam, Kingdom of Saudi Arabia
bd@arsanglobal.com ยท +966 920009050